Faq & Care Instructions

FAQ & ZOEY ATELIER CARE INSTRUCTIONS

Each Zoey Atelier piece is crafted with care and precision. To preserve its elegance and quality, we recommend the following:

General Care

•Handle with care and avoid rough surfaces to prevent snags or pulls.

•Store garments in a cool, dry place away from direct sunlight.

•Use padded hangers for structured pieces and fold delicate items neatly.

Washing

•Dry clean is recommended for best results.

•If hand washing, use cold water and mild detergent. Do not wring or twist.

•Avoid machine washing delicate fabrics unless specified on the label.

Drying

•Lay flat to dry or hang in a shaded area.

•Do not tumble dry.

Ironing & Steaming

•Steam gently to remove creases.

•If ironing is necessary, use a low-heat setting and press with a cloth barrier.

Special Fabrics

•Embellished, sequined, or delicate fabrics require professional dry cleaning only.

•Leather or faux leather accents should be cleaned with a soft damp cloth.

1. How long does delivery take?

•Lagos: 1–2 working days

•Outside Lagos: 3–4 working days

•International: Timelines vary by destination

2. Do you ship worldwide?

•Yes, we ship both nationwide and internationally.

3. What payment methods do you accept?

•We accept secure online transfers and payments through trusted gateways.

4. Can I return or exchange an item?

•Yes, returns are accepted within 5 days of delivery if the item is unworn and in original condition.

•Exchanges may be offered depending on availability.

5. Are sale items returnable?

•No, all sale items are final sale.

6. How do I know my size?

•Our size guide is available on request. If you need help, kindly reach out to our team via WhatsApp for personalized assistance.

7. Can I cancel my order?

•Orders can only be cancelled within 24 hours of purchase.

8. How do I care for my Zoey Atelier pieces?

•We recommend dry cleaning for most pieces. Please see our Care Instructions for full details.

9. How do I contact customer service?

•You can reach us via WhatsApp or email at sales@zoeyatelier.com.