Policy
Our Policies
Zoey Atelier Return Policy
At Zoey Atelier, every piece is thoughtfully crafted with attention to detail. We hope you love your purchase, but should you need to make a return, we are here to assist you.
Eligibility for Returns
•Returns are accepted within 5 days of receiving your order.
•Items must be in their original, unworn condition, with all tags and labels attached.
•Garments must be free from stains, marks, odors, alterations, or damage.
•All items must be returned in their original packaging to ensure they remain in perfect condition.
Non-Returnable Items
•Sale items cannot be returned or exchanged.
How to Return
1.Kindly reach out to us via WhatsApp or email at sales@zoeyatelier.com to request a return authorization.
2.Repack the item securely in its original packaging.
3.Send the package to the return address provided by our team. Please note: return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.
Refunds & Exchanges
•Once we receive and inspect your return, you will be notified of approval.
•Approved refunds will be processed to your original payment method within 7–10 business days.
•Exchanges may be offered depending on product availability.
Zoey Atelier Shipping & Delivery Policy
At Zoey Atelier, we take pride in ensuring that your order is carefully packaged and delivered to you as swiftly as possible.
Order Processing
•Orders are processed within 24 hours (excluding Sundays and public holidays).
•Once processed, you will receive a confirmation message with delivery details.
Delivery Timelines
•Within Lagos: 1–2 working days
•Outside Lagos (Nationwide): 3–4 working days
•International Orders: Delivery timelines vary depending on the destination. Full details will be shared at checkout or by our customer care team.
Shipping Fees
•Delivery fees are calculated at checkout based on your location.
•Free shipping may apply during promotional offers (when applicable).
Courier Partners
We work with trusted logistics providers to ensure your order reaches you safely and on time. Tracking details will be provided once your order is dispatched.
Important Note
Please ensure your delivery address and contact details are accurate to avoid delays. If you experience any issues with your delivery, kindly reach out to us via WhatsApp or email at sales@zoeyatelier.com, and our team will be happy to assist you.
Zoey Atelier Privacy Policy
At Zoey Atelier, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the details you share with us.
Information We Collect When you shop with us, we may collect the following:
•Name, phone number, and email address
•Billing and shipping address
•Payment details (processed securely through trusted payment providers)
•Order history and preferences
How We Use Your Information
Your information helps us to:
•Process and deliver your orders
•Communicate with you regarding your purchases
•Share updates on new collections, promotions, or offers (with your consent)
•Improve your shopping experience with Zoey Atelier
Data Protection
•All personal information is kept confidential and secure.
•Payment details are encrypted and processed through secure gateways.
•We do not sell, rent, or share your information with third parties, except for trusted service providers who help us fulfill your orders (e.g., delivery partners).
Your Rights
You have the right to:
•Access the personal information we hold about you
•Request corrections or updates to your details
•Opt out of marketing communications at any time
Contact Us
For any privacy-related questions or requests, kindly reach out to us at sales@zoeyatelier.com.